Frequently Asked Questions
1. What is the role of the Weights and Measures Office (WMO)?
The Weights and Measures Office (WMO) ensures that a uniform and accurate system of weights and measures is used in Singapore. With the system, consumers and traders are assured that they get what they pay for when buying goods that are weighed, measured or pre-packed. It also provides a correct measurement for excise tax computation for the Government.
2. Why is there a need for a Weights & Measures Act?
The Weights and Measures Act ensures fair trading and penalizes traders for short-weights and measures. It enables WMO to enforce controls on weighing and measuring instruments used for trade, the net contents of pre-packaged goods as well as prevent unfair trading due to short-weights or measures.
3. What are the main functions of WMO?
WMO performs the following functions:
- Designating Authorised Verifiers for weighing and measuring instruments for trade use.
- Registering pattern of approved weighing and measuring instruments.
- Verifying (for accuracy) and stamping/sealing (to indicate approval and prevent tampering) all new or repaired weighing and measuring instruments for trade use.
- Inspecting such instruments for trade use for inaccuracies and tampering.
- Inspecting pre-packaged goods or goods sold by weight or measure for short-weight or measure.
- Investigating complaints pertaining to weights and measures matters from consumers or traders.
4. My business requires the use of weighing and measuring instruments. What should I do? How can I get my weighing or measuring instruments verified/stamped?
Your weighing or measuring instrument needs to be verified before it can be used for trade. Contact an Authorised Verifier (AV) to make arrangements to have your weighing or measuring instrument verified/stamped. A list of the AVs can be found at List of Authorised Verifiers of Weighing and Measuring Instruments.
5. Why is there a need to register the pattern of weighing and measuring instruments for trade use?
The pattern of a weighing and measuring instrument refers to the design of an instrument with all components affecting its measurement properties suitably specified. Such instruments must show proof that they have undergone various tests and are in compliance with the relevant international standards. This is to ensure that the instruments can maintain their accuracy under different climatic and operating conditions.
By registering the pattern of the weighing and measuring instrument, it ensures that no substandard design of weighing and measuring instruments for trade use are used in Singapore.
6. Why must weighing and measuring instruments be passed as fit for trade use?
This is to ensure that new or repaired weighing or measuring instruments meet the required maximum permissible error (MPE) before they can be used for trade. Consumers should look out for a verification seal and the ACCURACY Label as proof that they are fit for trade use. If the instrument is subsequently repaired, it should be adjusted for accuracy and verified following the repair.
7. How do I pattern register weighing and measuring instruments for trade use?
An applicant wishing to seek approval and registration for a weighing or measuring instrument for trade use has to submit the following documents to WMO via the link here
- OIML Certificate of Approval or Pattern Evaluation Certificate – to attest that the pattern of the weighing or measuring instrument is suitable for trade use.
- Test Report – attached together with the pattern approval certificate.
- Circuit Diagram with key components part list.
- Photographs – one external view, one with rating label and one internal view with key components.
- Diagrams and/or photographs of the weights and measures sealing provision
- User’s Instruction Manual with safety and calibration/adjustment instructions.
Only registered weighing and measuring instruments are allowed to be used for trade purposes in Singapore.
8. How long is the pattern registration process?
Depending on the availability/ completeness of documents provided, registration generally takes one month.
9. How often should we have our weighing or measuring instrument re-verified?
You are required to send your weighing or measuring instrument for re-verification minimally every year, or whenever the instrument is not working properly. A verification seal and ACCURACY Label would be affixed on the verified instrument. The ACCURACY Label is valid for a period of 12 months immediately following the month in which it is affixed.
Please note that it is an offence to use instruments with invalid ACCURACY Labels, and/ or if the verification seal on the instrument is found to be tampered with. If the verification seal is found broken, you are required to send your instruments for re-verification immediately.
10. Can the AVs break the verification seal of oil dispensing pumps during servicing? Also, can the same pump with the broken seal be used for trade (without locking up the pump), until the AVs verify the pump on the actual verification and stamping date?
Only the AVs are allowed to break the seal for the purpose of carrying out servicing and adjusting the pump.
However, the same pump cannot be used for trade unless it is locked. It must be kept locked until it has been verified accurate by the AV. This ensures that the instrument remains accurate and assures customers that it has not been tampered with.
If the pump is found accurate during verification, all adjustable parts of the pump will be sealed during the stamping of the pump. Thereafter, the pump can be used for trade.
11. Do packing factories need to have their weighing or measuring instruments verified?
Only weighing or measuring instruments used to check the final products, specifically, products that are to be delivered to the stores, need to be verified.
12. I have just purchased a product which I think is short-weight, probably because a faulty weighing or measuring instrument was used. Where can I file a report?
You can email firstname.lastname@example.org to file a report with the WMO. Please provide the following information:
- Date and time of incident
- Location of incident
- Product involved
- Quantity purchased
- Cost of product
- Complainant’s particulars, including contact number
13. Apart from the weighing and measuring instruments for trade use, where can I get my equipment/devices/reference weights calibrated?
You may wish to contact the National Metrology Centre at 67149200 or email email@example.com for calibration services.
You may also visit https://www.sac-accreditation.gov.sg and search for a list of accredited organisations for calibration services.
14. How can I contact WMO?
For more enquiries, please contact WMO at 1800 773 3163 or email to firstname.lastname@example.org. Alternatively, please visit our website at https://www.wmo.gov.sg.